Masthead image: Responding to September 11 Victims: Lessons Learned From the States (California, Massachusetts, New Jersey, New York, Pennsylvania, and Virginia)
April 2005

Document Summary

After the terrorist attacks of September 11, 2001, OVC funded a number of state Victims of Crime Act administrator agencies to provide services to victims of the attacks. At a meeting on December 7–8, 2003, those grantees described their experiences in mobilizing to meet the demand for victim assistance and compensation. This monograph reflects their frontline perspective and offers lessons for state, federal, and private decisionmakers on organizing effective responses to mass criminal victimization.


Front Matter (PDF 505 kb)

  • Cover and title page
  • Message From the Director
  • Acknowledgments
  • Executive Summary

Introduction (PDF 193 kb)

  • Background
  • Purpose of This Report
  • Sources Consulted

Lessons Learned From State VOCA Administrator Agencies (PDF 192 kb)

  • Promising Practices
  • Challenges to Meeting Victims’ Needs

Next Steps (PDF 187 kb)

  • Develop a National Perspective on Consequences of Mass Criminal Victimization
  • Prepare To Respond to Immediate, Intermediate, and Long-Term Needs
  • Set Assistance Parameters
  • Formalize Response Channels
  • Reach Out to All Victims
  • Monitor and Evaluate Interventions
  • Balance Planning and Response

Conclusion (PDF 158 kb)

The Office for Victims of Crime is a component of the Office of Justice Programs, which also includes the Bureau of Justice Assistance, Bureau of Justice Statistics, the National Institute of Justice, and the Office of Juvenile Justice and Delinquency Prevention.


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