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Assisting Victims in San Bernardino and Throughout the Nation

Assisting San Bernardino and the Nation Heal

OVC expresses our condolences to the victims of the San Bernardino shootings, their families and friends, the people of California, and those in mourning throughout the Nation. We present the following resources which may be able to help victims and their families, and victim service providers that are providing support to them during this difficult time.

Resources for Victims

    California’s Crime Victim Compensation Program, funded in part through the OVC-administered Crime Victims Fund, helps victims offset the financial burden of funeral, mental health, medical, and other expenses related to the shootings. Following is contact information for this program:

      California Victim Compensation Program
      P.O. Box 3036
      Sacramento, CA 95812–3036
      Phone: 800–777–9229 (hearing impaired, impaired, please call the California Relay Service at 711)

    The San Bernardino County District Attorney's Office – Bureau of Victim Services works to protect the rights of victims and provide assistance to victims of crime. Contact information for this program is:

      San Bernardino Victim Services Center
      303 West 3rd Street
      San Bernardino, CA 92415
      Phone: 909–382–3846
    The Online Directory of Crime Victim Services is a searchable directory designed to help service providers and individuals locate crime victim services in the United States and other countries. Access the Directory to locate information about services in your area.

    The Disaster Distress Helpline, funded by the Substance Abuse and Mental Health Services Administration (SAMHSA), is a national hotline dedicated to providing year-round disaster crisis counseling. This toll free, multilingual, crisis support service is available 24/7 via telephone (1–800–985–5990) and SMS (text ‘TalkWithUs’ to 66746) to residents in the United States and its territories who are experiencing emotional distress related to natural or man-made disasters.

Publications that may also be of assistance in the aftermath of this crime

Resources for Victim Service Providers

    The following publications may be of assistance to service providers in the aftermath of this crime—

    Antiterrorism and Emergency Assistance Program
    https://www.ovc.gov/pdftxt/AEAP_Brochure.pdf
    This brochure describes OVC’s Antiterrorism and Emergency Assistance Program, which provides federal funds to support crisis response, consequence management, criminal justice support, crime victim compensation, and training and technical assistance during crisis aftermath.

    Compensation Protocol: A Guide to Responding to Mass Casualty Incidents
    http://www.ncjrs.gov/pdffiles1/Digitization/212431NCJRS.pdf
    The product of the OVC-funded Mass Casualty Protocol project, this manual examines the role of victim compensation programs during a mass casualty incident and describes a strategy for serving victims, survivors, allied victim professionals, and compensation program staff.

    Field Manual for Mental Health and Human Service Workers in Major Disasters
    https://store.samhsa.gov/product/ADM90-0537
    This Field Manual is intended for mental health workers and other human service providers who assist survivors following a disaster. This pocket reference provides the basics of disaster mental health, with numerous specific and practical suggestions for workers. Essential information about disaster survivors’ reactions and needs is included. "Helping" skills are described with guidance for when to refer for professional assistance. Strategies for worker stress prevention and management are presented in the last section.

    Helping Victims of Mass Violence and Terrorism: Planning, Response, Recovery, and Resources
    https://www.ovc.gov/pubs/mvt-toolkit/index.html
    Helping Victims of Mass Violence and Terrorism: Planning, Response, Recovery, and Resources This toolkit is designed to help communities prepare for and respond to victims of mass violence and terrorism in the most timely, effective, and compassionate manner possible. This toolkit provides communities with the framework, strategies, and resources to –

    • Develop a comprehensive victim assistance plan for responding to incidents of mass violence, terrorism, natural disasters, and high-profile criminal incidents.
    • Bring key partners together to review existing emergency plans, and to initiate or continue the development of a victim assistance plan within a community.
    • Establish victim assistance protocols, which can greatly enhance the effectiveness of response and recovery efforts.
    • Follow protocols for short- and long-term responses to victims following incidents of mass violence.

    Mental Health Response to Mass Violence and Terrorism: A Field Guide
    https://store.samhsa.gov/system/files/sma05-4025.pdf
    This guide is intended for service providers and professionals in the mental health field providing the basics in responding to and assisting victims and families during the aftermath of mass violence and terrorism.

    Psychological First Aid Field Operations Guide
    https://www.nctsn.org/resources/psychological-first-aid-pfa-field-operations-guide-2nd-edition
    Developed by the National Child Traumatic Stress Network and the National Center for PTSD, Psychological First Aid is an evidence-informed approach for assisting survivors of disaster and terrorism.

    Responding to Victims of Terrorism and Mass Violence Crimes: Coordination and Collaboration Between American Red Cross Workers and Crime Victim Service Providers
    https://www.ovc.gov/publications/infores/redcross/ncj209681.pdf
    This booklet, jointly published by OVC and the American Red Cross (ARC), provides information on how ARC staff and volunteers can better assist victims of terrorism and mass violence crimes. It focuses on victims’ rights and needs, OVC resources, victim compensation and assistance, and key differences between the needs of victims of crime and victims of natural disasters.

    Terrorist Attacks and Children
    https://www.ptsd.va.gov/professional/treat/type/terrorism_children.asp
    This article provides information on how children respond to terrorism and presents steps that professionals and parents can take to help children cope with acts of terrorism.

    For more information and resources, you may be interested in reviewing the following OVC topical pages—