Support for Mass Shooting Victims in Dallas, Texas
Helping Dallas, Texas and the Nation Heal
We at OVC express our sympathy to the victims of the mass shooting at a peaceful protest in Dallas, Texas, their friends, families, and officers of the Dallas Police Department and Dallas Area Rapid Transit Police. The following resources may be able to help victims and their families, as well as the victim service providers, including law enforcement leaders, who are assisting them during this difficult time.
Resources for Victims
The Texas Crime Victims’ Compensation Program, funded in part through the OVC-administered Crime Victims Fund, helps victims offset the financial burden of funeral, mental health, medical, and other expenses related to the shooting. Following is contact information for this program:
Office of the Attorney General
Crime Victims’ Compensation
Crime Victim Services Division
P.O. Box 12548
Austin, TX 78711–2548
The Public Safety Officers’ Benefits (PSOB) Office offers its deepest condolences to the survivors of the mass shootings in Dallas. The PSOB Program provides federal death and education benefits to survivors of fallen law enforcement officers, firefighters, and other first responders, and disability benefits to officers catastrophically injured in the line of duty. View the PSOB Information Kit to learn more on how to apply and contact PSOB by phone at 1–888–744–6513 or email at AskPSOB@usdoj.gov if you have any questions. Also, PSOB works closely with the Concerns of Police Survivors (C.O.P.S.) to provide peer support and counseling services; for information on the many resources C.O.P.S. provides, call 1–800–784–2677.
The Employees Retirement System of Texas also offers special benefits to Survivors of Those Killed in the Line of Duty (PDF 391 kb). Families may be eligible for financial assistance to offset the financial burden of funeral expenses, education benefits, and other forms of financial assistance. Contact the Employees Retirement System of Texas to learn more:
Employees Retirement System of Texas
ATTN: Survivor Benefits
P.O. BOX 13207
Austin, TX 78711–3207
The Police Benevolent Foundation is a non-profit organization that also provides financial assistance to families through its Fallen Officer Funds program. Contact information for this program is:
2155 Highway 42 South
The Dallas Police Department's Victim Services works to alleviate the psychological and emotional trauma experienced as a result of violent crime. Services provided include: information and referral, crisis counseling, and a contact person for the victim or family survivor. Contact information for this program is:
McDonough, GA 30252
Pat Leal Keaton, Victim Services Coordinator
Jack Evans Police Headquarters
Dallas Police Department Crimes Against Persons Division
1400 S. Lamar, 5th Floor
Dallas, TX, 75215
The Disaster Distress Helpline, funded by the Substance Abuse and Mental Health Service Administration (SAMHSA), is a national hotline dedicated to providing year-round disaster crisis counseling. This toll-free, multilingual, crisis support service is available 24/7 via telephone (1–800-985–5990) and SMS (text ‘TalkWithUs’ to 66746) to residents in the U.S. and its territories who are experiencing emotional distress related to natural or man-made disasters.
Resources that may also be of assistance in the aftermath of this crime
Office of Community Oriented Policing Services (COPS): Officer Safety and Wellness
This section of the COPS website provides resources that focus on the physical safety and mental wellness of law enforcement personnel.
Coping With Grief After Community Violence
This resource provides tips for coping with grief after an incident of community violence. Coping With Grief After Community Violence also offers tips for helping children deal with grief.
Helping Children and Adolescents Cope with Violence and
Disasters: What Community Members Can Do
This booklet describes what community members can do to help children and adolescents cope with violence and disasters.
Helping Children and Adolescents Cope with Violence and
Disasters: What Parents Can Do
This booklet describes what parents can do to help children and adolescents cope with violence and disasters.
If You're a Victim of Crime, Help is Available
The video recognizes that being a victim of a crime can be a devastating experience for survivors and their families, describes the help that is available for victims of crime, and identifies certain victims' rights that are guaranteed in most states.
OVC Handbook for Coping After Terrorism: A Guide to Healing and Recovery
This handbook provides victims of terrorism with information based on the expertise of mental health, crisis counseling, and victim assistance professionals. The handbook is intended to help these victims understand their reactions to an act of terrorism or mass violence.
OVC Help Series for Crime Victims: Homicide
The OVC HELP Series of brochures provides a resource for victims of crime and the victim service providers that work with them every day. Each brochure defines a type of victimization, discusses what to do if you are a victim of crime, and provides national resources for more information and assistance on where to go for help.
Tips for Talking With and Helping Children and Youth Cope After a Disaster or Traumatic Event: A Guide for Parents, Caregivers, and Teachers
This fact sheet helps parents and teachers to recognize common reactions children of different age groups (preschool, early childhood, adolescence) experience after a disaster or traumatic event. It also offers tips on how to respond to children and adolescents in a helpful way, and when to seek support.
What You Can Do If You Are a Victim of Crime
This brochure highlights victims’ rights and compensation and assistance programs, and lists national organizations that help victims to find information or obtain referrals.
The following resources from the National Child Traumatic Stress Network provide information that may assist you when speaking with youth and teens:
Resources for Victim Service Providers and Law Enforcement Leadership
The following publications may be of assistance to service providers in the aftermath of this crime
Ambushes of Police: Environment, Incident Dynamics, and the Aftermath of Surprise Attacks Against Law Enforcement (PDF 2.28 mb)
This publication provides an analysis of police perspectives on ambushes, analysis of ambush attack incidents and survivability, investigation of the community and departmental characteristics associated with ambush attacks, and a survey of organizational learning practices in the aftermath of ambushes.
Antiterrorism and Emergency Assistance Program (PDF 342 kb)
This brochure describes OVC’s Antiterrorism and Emergency Assistance Program, which provides federal funds to support crisis response, consequence management, criminal justice support, crime victim compensation, and training and technical assistance during crisis aftermath.
Compensation Protocol: A Guide to Responding to Mass Casualty Incidents (PDF 11.65 mb)
The product of the OVC-funded Mass Casualty Protocol project, this manual examines the role of victim compensation programs during a mass casualty incident and describes a strategy for serving victims, survivors, allied victim professionals, and compensation program staff.
Field Manual for Mental Health and Human Service Workers in Major Disasters
This Field Manual is intended for mental health workers and other human service providers who assist survivors following a disaster. This pocket reference provides the basics of disaster mental health, with numerous specific and practical suggestions for workers. Essential information about disaster survivors’ reactions and needs is included. "Helping" skills are described with guidance for when to refer for professional assistance. Strategies for worker stress prevention and management are presented in the last section.
Helping Children and Adolescents Cope with Violence and Disasters: What Rescue Workers Can Do
This booklet describes what rescue workers can do to help children and adolescents cope with violence and disasters.
Helping Victims of Mass Violence and Terrorism: Planning, Response, Recovery, and Resources
This toolkit is designed to help communities prepare for and respond to victims of mass violence and terrorism in the most timely, effective, and compassionate manner possible. This toolkit provides communities with the framework, strategies, and resources to —
- Develop a comprehensive victim assistance plan for responding to incidents of mass violence, terrorism, natural disasters, and high-profile criminal incidents.
- Bring key partners together to review existing emergency plans, and to initiate or continue the development of a victim assistance plan within a community.
- Establish victim assistance protocols, which can greatly enhance the effectiveness of response and recovery efforts.
- Follow protocols for short- and long-term responses to victims following incidents of mass violence.
Mental Health Response to Mass Violence and Terrorism: A Field Guide
Preparing for the Unimaginable: How Chiefs Can Safeguard Officer Mental Health Before and After Mass Casualty Events (PDF 5.63 mb)
This guide is intended for service providers and professionals in the mental health field providing the basics in responding to and assisting victims and families during the aftermath of mass violence and terrorism.
Tragic events can have a profound effect on first responders, who may suffer emotional distress that lingers long afterward. This unique publication offers expert advice and practical tips for helping officers to heal emotionally, managing the public, dealing with the media, building relationships with other first responder agencies, and much more.
Psychological First Aid Field Operations Guide
Developed by the National Child Traumatic Stress Network and the National Center for PTSD, Psychological First Aid is an evidence-informed approach for assisting survivors of disaster and terrorism.
Terrorist Attacks and Children
This article provides information on how children respond to terrorism and presents steps that professionals and parents can take to help children cope with acts of terrorism.
For more information and resources, you may be interested in reviewing the following OVC topical pages: