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Good Samaritans Volunteers Helping Victims Program Handbook and Training Guide
Top navigation About This Guide Message From the Director Acknowledgments About the Authors Related Links
Photo: Man and woman looking out of a broken window.

Publication Date: April 2009

minus iconFilling a Void—Origins of the Program
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minus iconVolunteers: Recruiting,
Screening, and Training

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minus iconModule 2: The Victim Experience
minus iconModule 3: Basic Skills for Volunteers

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Module 4: Providing Services

Topic: Putting Skills To Work

    Learning Objectives
    After training, participants will be able to—

    • Name the steps in an intervention.
    • Name four empowerment tools of the Good Samaritan.
    • Correctly complete a Service Record form.
    • Describe the process for acquiring materials.

    The Anatomy of a Victim Service Call
    The Good Samaritan First Aid Kit
    General Guidelines for Volunteers
    Serving Specific Victims

    Training Techniques

      Using one of the case studies from the "Service Call Role Play," have trainees identify which tools from the "First Aid Kit" handout were used by the volunteers in the case study.

      Using your own community's resource guide, have participants develop a list of referrals for this victim.

      Serving Specific Victims:
      This exercise may be completed individually or in small groups. Discuss the solutions: What issues or problems might be very difficult to respond to and why? What kinds of victims might be more difficult for you to work with and why? What community resources are available for each group?

Topic: Forms and Paperwork